On Hold Tickets

How to combine or restore tickets that were placed on hold

Sometimes a Client at checkout may let you know they would like to add another service in-between their processing times (such as a manicure or pedicure while their hair color is developing). Instead of creating two separate transactions, you can place your Sales Ticket on hold.

Combining and Restoring Tickets

Open the  Sales Register. 

The button titled Put Ticket On Hold in the POS options menu will let you store the ticket with the Client's name for later completion and clear the POS terminal.


To restore tickets that you have placed on hold, click the On Hold Tickets button and a screen will appear with a list of tickets on hold. These tickets are not cashed out and not considered complete. Click the Restore button to bring that Ticket to the POS screen to complete the cash out process.

You will need to enable this in the Company Settings > Pos Options > General POS Options > warn if client has tickets on hold.

restore ticket

On Hold Tickets are searchable by ticket number, customer, and cashier.

When a client wants to cash out both of their service transactions (like in the example we mentioned in the beginning of this article), or a Client would like to pay for their friend's service,  you may combine multiple tickets for a single transaction.

combine ticketsSimply select the Combine checkboxes for the tickets you wish to merge. Then click the Combine button on the lower left-hand corner of the On Hold Tickets window.

combine button

You may also print a quote from the tickets on hold. Just select the Quote button for the ticket you wish to preview.

Quotes are available in the Medspa version of Envision Cloud. To upgrade, please contact our Sales Team at 800.231.9445 or sales@ennoview.com.